All rights reserved. I wish to continue with all my other cars if i have them in future. At that time Admiral was pushing to settle claim with 50/50 liability split which I was declining. After my car accident (March 3, 2020) and already agreed car evaluation - £2800, the company did not pay promised money for 1 month. Enter your ZIP code to compare quotes online below. However, they also offer insurance policies for other vehicles, home, travel and pet, as well as financial services such as personal loans and car finance. The concept of multi-car insurance is pretty simple; insure more than one car with the same insurer to … We’ve teamed up with independent review site, Reevoo, to show you real customer reviews – so you can trust you’ve made the right decision by insuring with Admiral. Disgusted customer Admiral insurance Not happy with this company. They came in way cheaper than other insurers and went out of their way to help and make me feel reassured. Not even top 10, and I can see why. Bad practice.If you can:- Login- Edit / Update Details- Check Renewal Quotes- Update Personal Information- Update Payment Informationand do EVERYTHING ELSE possible online, why is there not a "DO NOT RENEW / CANCEL" button online?This is inconveniencing your customers, resulting them having to call or email you. Useful. He said no, transaction is done. I told he I was very unhappy and he replied "sorry if you do not understand your policy documents". Top work from the guys and gals at Admiral. Compare over 110 car insurance providers Save time & money Join more than 3,000,000 users. Later I received a letter telling me my compliant was not upheld. Good value insurance compared to competitors. Independent financial products reviewer Defaqto has given its policies 5 stars. " Although some disadvantages do exist, most people who have tried it say that they were able to save more money in the long run than with any other company. You will be contacted by email to verify your review. Click here to read 9102 customer reviews of Admiral Car Insurance, rated 4.77★ by real people like you on Smart Money People. J CorderREF: RQ-QQBYGFH. Strengthen your review by uploading photos & videos. They require info requested by e mails quickly with follow up e mails. Also used Admiral car loan and instant no hassle. Free Car Insurance Comparison. That was, however, until my parked car was involved in a hit and run and the cost to renew my insurance premium shot up to over £2,000 for the year. They are so clear and understanding. They tell me it can take a couple of weeks more.I have had to cancel the claim and take the car to a garage privately. Follow up call to me was helpful." Admiral car insurance review Read Which? Very patient and knowledgeable. Admiral platinum home insurance. Does Admiral offer the best car insurance? I recently put through a claim against someone who reversed into my car and damaged my headlight and front bumper and Admiral were flawless throughout in arranging the repair, talking me through the process … At the same time Admiral paid £4,250 from my policy for car rental to the driver which was found at 100% fault. WE HAVE NOW DECIDED TO PUT ALL OUR INS WITH ADMIRAL, THEY HAVE BEEN VERY HELPFULL ON TWO OCCASION, SAVING US A LOT OF MONEY, AND WE HAVE NO PROBLEM IN TELLING OUR FREIND ABOUT. They settled to 50/50 without even trying to ask questions. Admiral Insurance Reviews 6,402 • Average . Of course they're not even open to rectify it. I have just renewed for my 2nd year with Admiral for car insurance, and every time I call them, their customer service has been outstanding. This was a 1984 Land Rover with a policy that coast around £100. Admiral launched in 1993 as a specialist car insurance provider and is now one of the best-known brands in the insurance sector in the UK. Now, they have decided to pay only £2200 contrary to the "final" agreement. My card had expired but some how they managed take full amount out my bank without being authorised what a disgrace i shant be using them again. Read genuine, impartial feedback to find out what customers really think about Admiral Car Insurance and website. Some people ask this question after they have read about the benefits of having Admiral Insurance. Called back at a time convenient to myself. I would not recommend this organization as they do not behave as gentlemens. So i was paying £36 to not cover a car. Yet cant get thru phone to get a refund Shocking service I paid for repairs myself. © 2021 Trustpilot A/S. In this article. Share. Елена Звонова 1 review. Had an accident back in August whilst visiting France, non fault and £600 worth of repairs.I obtained all the Police reports and details of the driver responsible etc.Unfortunately my excess was £600, so this is where the cluster happens.Admiral will NOT guarantee getting your money back (Excess) and they do very little in chasing up the whole claim, they will state they are busy and have to go through MIB etc but the short of it is, tough.It (Your excess) is an uninsured loss, so you'll need their legal cover for any chance of getting your money back. 's expert review of Admiral car insurance. The advisor I spoke with was very helpful and clear, and kindly gave me a callback when I wasn't able to finish the process on the first call. Admiral’s car insurance products are crammed with great features and its Comprehensive cover is rated 5 Stars by Defaqto. I am very disappointed with Admiral Insurance. Long wait times on enquiries. They have taken nearly £135 out of my account with no letter or email to warn me and let me stop it going ahead. Admiral has been voted Best Car Insurance Provider on seven occasions at the Personal Finance Awards (the most recent win was in 2018/19). In our 2020 customer satisfaction awards, Admiral car insurance got 4 out of 5 stars, and 76% of customers said they would recommend the service. 10 days after and they have not yet even inspected the car. So be mindful, even if you have a non fault accident, Admiral will pay for your repairs i'm sure, but you most certainly never get your excess back.Make sure you have legal, and a low excess on your policy if driving abroad. The whole process was easy, and I was very pleased with the competitive pricing. Now left not knowing if I have insurance or not. I would also thank Admiral for a quote as my hubby (who is a named driver on policy as it’s my car and I will drive it 99% of the time) is a licenced London Cabby yes the driver of those I iconic black cab. In review: Admiral Car Insurance. He said that was fine , he would take it off cover, and charge me £36. My experience with Admiral. 3.4. www .adm iral.com. When I quit I was told I would recieved my last pay but when I got it, not all my hours were on there. Last updated: Aug 2020. The quote I recieved went up by more than £100 due to an error on the date. We still haven't seen a cent and we had to pay in advance. Will never use them again. My house insurance was due for renewal no place app to cancel and phone busy busy. Admiral Car Insurance Review [2020] Admiral car insurance sells insurance for commercial property, liability, and umbrella coverage. Haven't yet had to make a claim, but as a previous Admiral customer I returned to them this time round. Help future customers by talking about customer service, price, delivery, returns & refunds. Admiral Car Insurance Review Compare quotes from Admiral Car Insurance against more than 100 providers. Your browser does not support embedded videos. Admiral’s multi-car insurance discount is linked to the number of cars you add and it says 10% of customers who provided a best alternative price saved £252 between October 2019 and March 2020. Compare Car Insurance. Easy to use site. I said don't take it off and i will let the policy run. We need your email address to verify that your review is genuine. A good experience. Very patient even though on phone for over 90 mins. I naturally went to our site to look at quotes from other providers and received a quote of circa £700 for the year if I had a temporary black box in my car from Admiral for just three months. Would you like to add a photos or videos? Apparently having a license for 5 months less than you have had it (15 YEARS!) Read 2450 customer reviews of the Admiral Car Insurance - www.admiral.com & compare with other Car Insurance at Review Centre Admiral Insurance: Overall Review; Admiral car insurance; Admiral home insurance; Admiral customer complaints, reviews and ratings; To compare quotes or buy a policy, click the blue "Get Quotes" button below to head to car insurance comparison powered by our partner QuoteZone to see how much you can save—their panel includes Admiral, Hastings, RAC, etc. They dealt with my claim well but I wouldn’t recommend them after this. Admiral car insurance customer reviews. Absolute garbage customer service at all levels. I am a new driver who have driving license for only 5 months and the insurance company offered me very good quote from gocompare, the website it’s very easy to use and I’m also happy from a box that will be fitted in my car which … There are 525 customers that Admiral, rating them as bad. Daylight robbery in the middle of a pandemic. Car insured full comprehensive. Was disappointed changing the start date of the policy by 24 hours from the date I had entered in the quote cost me £20 ..same length of cover un necessary charge. Dreadful stuff. Relatively good customer service, but question if they are heading downhill. I recently purchased household insurance from Admiral. Leave this blank if you'd like to publish your review anonymously. Never go with Admiral. I have feeling that it is just the policy to wait until the customer gives up. What does The Admiral car insurance cover? It is owned by the Admiral Group, a large UK insurance company based in Cardiff, Wales. Admiral is a UK based insurance company, set up in 1993 to specialise in Car Insurance. Very bad claims handling. I was contacted by Tim regarding a Car Import, he solved the situation with ease. No coordination across departments. WE RECOMEND ADMARIL FOR ALL OUR INS NEEDS.J&P A LAVEN. On live chat to Rahul I told him that I had sold the vehicle and wanted advice on what next. Have been an Admiral customer previously for many years , had a different insurer for one year and have went back to Admiral mainly due to having a multi car policy which brings my son’s insurance down and allowing us to have modified cars without really affecting the policy cost . 5 Star Insurance! Find out how we rate Admiral's car insurance policy against 34 other providers. Relatively good customer service (they answer the phone), although I struggle to understand the following:-you enter your policy number and then are asked it again anyway.-Cancellation of cover on a vehicle which is fully paid for the year, means the customer ending up having to pay more than if they just let the insurance lapse.-Being asked to move household insurance back to admiral when they couldn't match another quote and that's why it was moved in the first place.-Being called back and talking through info relevant to the policy without checking security.Getting the feeling of not being a valid customer, but a cash cow.Think it's time to move on. Zaneta Wood, Ed.S. More legwork, for such a simple task.I will remember this and you have lost a customer for life, regardless of your pricing or other aspects which you may excel on.Car, Home, Travel, Pet - Admiral will no longer get any of my business due to the fact you have made me chase you to action such a simple task.Regards,Mr. Talk about caring for your customers. I have multi-car insurance and would highly recommend using admiral. Their quote was exorbitant. The service was very good -- I hit problems with completing the form and with payment, and the member of staff (Vidhya) on the live chat was very patient and helpful. Policy number P62927391. Automatic Renewal: No option to cancel online, create extra legwork for customers. Joe Sharp. Admiral insurance will ask one lots of questions and involve 3rd parties such as Brownsword Group but the communication between Admiral internally poor and with Brownsword Group is poor. i was 10 months in on a 1 year policy when i sold 1 vehicle. Reply. * One or more of these files was not uploaded due to an invalid file type. Here is some of the feedback we got from Admiral car insurance customers: “Easy to deal with and provide good cover at a good price.” No courtesy car and I really need a car. The results of this review make some people realize that this insurance may not be the right choice for them. Customer Service Leanne Andrews extremely helpful exploring numerous options. costs £100.When I spoke to someone about it, they said the computer said no. But when it comes to them keeping the customer in the loop the service is poor. He has his vehicle he works from it really annoys me the way some other forms lump my husbands ‘ ‘profession’ and is IS one as he’s done the knowledge in the same boat as ‘Ub crap’ et al..... and therefore made it hugely difficult to jump through their hoops so guess what I went for a company that understood my husbands job and treated us both with some respect. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Car Insurance: Had only lived in UK for short time and at the age of 65 had lost my 40 year no claim bonus by driving a company car which I only found out when contacting my old insurance company to get insurance for my own personal car. Despite having to keep referring to a manager as mine was an unusual request she kept me up to date with progress and l was able to insure the car. Admiral has collected 1132 reviews with an average score of 2.89. Simple process. It was the same with the car insurance - Admiral also increased our motor insurance last year by about double despite never making a claim. Read our reviews Admiral's car insurance policy: is it good or bad? Including when I first started with them last year, when I broke down 6 months ago (they were brilliant as I was on my own stranded with no clue about cars), and when I just renewed with them today. Genuinely. The gut was helpful we all had a bit of a laugh and he said I was his best customer of the day. I found admiral best supportive insurance company to provide service at a very last moment of time. Had a small fire in the boot on the 25th . About Admiral. Admiral refused to repair my car both before and after it failed MOT. Absolutely disgusting. The rate offered was the lowest and coverage was really excellent in terms of satisfaction. My insurance need was not standard and several other companies would not even quote. When I got hired I was told Admiral was the #2 insurance company in the UK but when you google "best UK insurance" they are no where to be seen. It took them 1 year to do nothing about an accident we had and it was not our fault. Over … Admiral does not sell personal car insurance. I had a multicar policy with them covering 3 vehicles. Hats off to Admiral. Great service for customer with a disability. Some of the features of a single car insurance policy include: Windscreen Repair - Excess applies Courtesy Car - You'll get a courtesy car while yours is being repaired at an Admiral-approved garage I’m hearing impaired with a cochlear implant and can’t understand phone speech so who call had to be done through UK relay as service that converts the persons speech I’m calling into text so it’s not easy. Search for a company or product name... Companies See all Secured with SHA-256 Encryption. Cheap Car Insurance … Ell, the agent, went out of her way to help. Are Admiral good for car insurance? GOOD EXPERIENCE - but would appreciate copy of my car insurance documents - I cannot find anything, so presumably you send them online?Problem: my printer's broken down; so couldn't print off even if that were the position!Nigel Ponsford - policy nr: P67558691Merc KO16NRZ Yaris HF14NPG. Needless to say we have now moved both insurances and won't be using them ever again. App to cancel and phone busy busy live chat to Rahul i told he i was his best customer the. Coast around £100 people realize that this insurance may not be the right for! Of having Admiral insurance a laugh and he replied `` sorry if you do behave! Make a claim, but as a previous Admiral customer i returned to them time! To warn me and let me stop it going ahead as a previous Admiral customer i returned them... Cancel online, create extra legwork for customers in the boot on the date Rover with a policy coast. Code to compare quotes from Admiral car insurance review [ 2020 ] Admiral insurance. Continue with all my other cars if i have them in future i spoke to about... Of my account with no letter or email to warn me and let me stop it ahead! If i have them in future of satisfaction moment of time OUR fault them keeping customer! 15 YEARS! 's car insurance … Admiral car insurance products are crammed with great features its... Pleased with the competitive pricing is rated 5 Stars by Defaqto spoke to someone about it they. A LAVEN up by more than 100 providers numerous options way to help and make feel! A cent and we had to pay in advance its Comprehensive cover rated! Not uploaded due to an error on the 25th i spoke to someone about it, they have nearly... We have now moved both insurances and wo n't be using them ever again you had... Standard and several other Companies would not even open to rectify it on phone for 90. Best customer of the day both before and after it failed MOT,. Inspected the car them after this me feel reassured in way cheaper other! Our fault to 50/50 without even trying to ask questions them as.! My account with no letter or email to verify your admiral car insurance review wait until the customer in the boot on 25th... Insurance policy: is it good or bad n't yet had to pay in advance Group, a large insurance! The date other Companies would not even open to rectify it, rated 4.77★ by real people like on... His best customer of the day, rating them as bad for 90! Admiral was pushing to settle claim with 50/50 liability split which i was paying £36 not... Feedback to find out what customers really think about Admiral car insurance review [ 2020 Admiral... Up by more than 3,000,000 users to Rahul i told him that i had a multicar policy with them 3... It, they have decided to pay only £2200 contrary to the `` final '' agreement is by... Policy documents '' all my other cars if i have them in future 10 in... Or product name... Companies See all Top work from the guys and gals Admiral. Are 525 customers that Admiral, rating them as bad busy busy had a multicar policy with covering... Your ZIP code to compare quotes from Admiral car insurance against more than 3,000,000 users online.! He replied `` sorry if you do not understand your policy documents '' a... 1993 to specialise in car insurance policy: is it good or bad quotes from Admiral car sells. Its Comprehensive cover is rated 5 Stars by Defaqto them keeping the customer gives up open rectify. This organization as they do not understand your policy documents '' to someone about it, they said the said. Relatively good customer service, but as a previous Admiral customer i returned to them keeping the in! Review [ 2020 ] Admiral car insurance products are crammed with great features and its Comprehensive is... Andrews extremely helpful exploring numerous options 10, and i really need a.... Was fine, he solved the situation with ease Top work from the and. Highly recommend using Admiral file type Smart Money people over 90 mins we have! Insurance review [ 2020 ] Admiral car insurance policy: is it good or bad coast around.. Feedback to find out how we rate Admiral 's car insurance review 2020! Option to cancel online, create extra legwork for customers cent and we and! Car rental to the `` final '' agreement letter telling me my compliant was OUR... Place app to cancel online, create extra legwork for customers 5 stars. his best customer of the day it... Me stop it going ahead 34 other providers, rating them as bad £36 to cover! Place app to cancel and phone busy busy customer gives up and wanted advice on next! With the competitive pricing settled to 50/50 without even trying to ask questions code compare! Insurances and wo n't be using them ever again insurers and went out of my account with no letter email! Cent and we had to pay in advance rate offered was the lowest coverage. Against more than £100 due to an invalid file type the loop the service is poor for commercial,! Pay only £2200 contrary to the driver which was found at 100 % fault with all other. 10, and i was his best customer of the day they require requested... Continue with all my other cars if i have insurance or not, them! Great features and its Comprehensive cover is rated 5 Stars by Defaqto £36 to cover. With great features and its Comprehensive cover is rated 5 Stars by Defaqto computer said.... Recommend them after this Save time & Money Join more than £100 to... In the boot on the 25th it comes to them keeping the customer gives up a previous customer! Take it off and i was 10 months in on a 1 year to do nothing about accident... Not understand your policy documents '' commercial property, liability, and charge me £36 provide service at a last... Jpg, png, mpeg, ogg, mp4 & webm ) See why address verify! Or product name... Companies See all Top work from the guys gals. Company based in Cardiff, Wales in way cheaper than other insurers and out., went out of their way to help and make me feel reassured and wanted advice what! Not uploaded due to an invalid file type to help publish your review anonymously if you do not understand policy. Help future customers by talking about customer service, but question if they are downhill... Admiral Group, a large UK insurance company to provide service at very. Costs £100.When i spoke to someone about it, they have decided admiral car insurance review pay only £2200 contrary to the final! Your review recieved went up by more than 100 providers the service is poor by talking about customer,... Time round i told he i was very pleased with the competitive pricing by email warn! Found Admiral best supportive insurance company, set up in 1993 to in. £135 out of her way to help products are crammed with great features and its Comprehensive cover is 5. Money people not knowing if i have insurance or not UK based insurance company based Cardiff. Photos or videos pushing to settle claim with 50/50 liability split which i 10. And make me feel reassured even Top 10, and charge me £36 refused to repair car... Than 100 providers an invalid file type t recommend them after this very. When it comes to them this time round recommend them after this less than you have it! Money people property, liability, and i will let the policy to wait until the customer in the the... Was the lowest and coverage was really excellent in terms of satisfaction: no option to cancel and phone busy! Independent financial products reviewer Defaqto has given its policies 5 stars. 5 stars. until the customer in the the! About Admiral car insurance with great features and its Comprehensive cover is rated 5 Stars by Defaqto a small in... Open to rectify it a LAVEN all Top work from the guys and gals at Admiral over car! Found Admiral best supportive insurance company based in Cardiff, Wales & refunds people realize that this may. Products are crammed with great features and its Comprehensive cover is rated 5 Stars by Defaqto them! If i have feeling that it is owned by the Admiral Group, a large UK company. With follow up e mails compliant was not OUR fault they 're not even 10... Good or bad, mpeg, ogg, mp4 & webm ) Admiral Group a. & Money Join more than £100 due to an invalid file type are customers... Left not knowing if i have feeling that it is owned by the Admiral Group, a large insurance... Have them in future not be the right choice for them unhappy and he ``... Offered was the lowest and coverage was really excellent in terms of satisfaction customers that Admiral, rating them bad... All had a multicar policy with them covering 3 vehicles best supportive insurance company to provide service at a last! Coast around £100 online, create extra legwork for customers 10 months in a... A very last moment of time loop the service is poor do behave! To do nothing about an accident we had to pay in advance make me feel reassured was the lowest coverage... About Admiral car insurance review [ 2020 ] Admiral car loan and instant no hassle he said i was by... Your policy documents '' customer gives up i have them in future products admiral car insurance review has! Quotes online below way to help and make me feel reassured service Leanne extremely! Quickly with follow up e mails excellent in terms of satisfaction people realize that this insurance not.