To change your clock face, see How do I change the clock face on my Fitbit device? Once you’ve created your personal profile, you’ll need to add your device. Here are the basic steps. Note that whenever the battery life runs low on the Aria 2, it will provide you with an alert on its display. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. It does not even restore to its original state. My Fitbit One has suddenly stopped working. Fitbit’s beauty lies in its versatility. Once you’ve opened the app, type “Join Fitbit.”. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, ... ensure you have new batteries ready to go and 'quickly' change one battery at a time. Most devices are easy enough to reconnect. The New Fitbit Blaze Offers GPS And On-Screen Workouts, The History Of Wearable Tech, From The Hamilton Pulsar To The Oculus Rift, The Future Of E-Paper Could Change The Way We See The World, The Surprising Way Your Fitness Tracker Makes You Healthier. Sounds perfect, right? Solution: In case, this serious Fitbit battery charging issue occurs, then you must not defer from taking expert help. Battery life can vary on many Fitbit devices depending on usage, settings, and condition of the hardware. Try each troubleshooting step in the order presented here. Contact Fitbit customer support. Confirm that you removed the plastic protective cover from the back of the device. For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. Replacement batteries - example only are available online. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app. Note: If the screen is blank, you see the message "Step on," or if the message “Tap to change” scrolls across the scale’s screen, take out and reinsert a battery, then repeat the setup process. After replacing the bad battery, plug in the charger for at least 20 minutes. You can contact the customer care services offered by the official website of the Fitbit fitness tracker. Press the button again to see the Error screen. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Your Fitbit is set up correctly, syncing perfectly, and charging smoothly. You are instructed to go to your mobile device (or on your computer) and search for the Aria network on your Wi-Fi settings on your phone. ... such as when you set up a new router or change … Problem 6: Fitbit fitness tracker has stopped working after charging. Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. As you indicated, the problem is that after doing a factory reset or just pulling out the battery for 10 seconds, you come top the active setup mode. Hi @buy_used , Here’s a video that shows how to remove the screen from a Fitbit Versa. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. You may need to restart multiple times or alternate charging and restarting the device. It’s the best digital scale I’ve used, but also the most expensive. Sure, until you check your stats and notice your steps seem way off. Why isn't my Fitbit scale working? Fitbit introduced one of the earliest modern fitness trackers when it debuted its first wearable device in 2009. If you’ve tried restarting your device and it still isn’t working, you may want to consider a factory reset. I'm so glad to hear that your Aria is working properly. In the Automatic Tracking Section select Fitbit Aria 4. If you have a Fitbit Alta or Fitbit Flex 2: Press the button three times within eight seconds (Alta), or three times within five seconds (Flex 2). Recondition Your Dead Battery Step-By-Step Free A Step-By-Step Guide Battery Reconditioning, Battery Desulfator. ... you may need to replace the batteries. Once you release the button, the tracker will turn off. Make sure the Fitbit charges correctly. Don't pay for new batteries again by using this 1 easy tip. How Does Fitbit Calculate Calories Burned. Before you throw your Fitbit out the window, try these troubleshooting tips. • Do not expose your Aria 2 to extremely high or low temperatures. Log in for exclusive customer support. In most cases, the FitBit Zip battery lasts for about six months with regular use, and the battery icon starts to flash when it gets close to running out of power. Here’s how to do a factory reset on the Charge HR: If you’ve tried all of these tips, and your problem still hasn’t been solved, contact Fitbit support. If connected, view sync options 6. Continue pressing the button for seven to nine seconds. If you have a Fitbit Blaze, Fitbit Charge or Charge HR, Fitbit Charge 2, Fitbit One, or Fitbit Surge: Hold down the buttons on your device until the lights on your tracker flash or you see a Fitbit logo. Clean the Fitbit. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. When your Fitbit shows a four-digit code, enter it into the app. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. In this short tutorial, we'll show you the steps on how to fix your Fitbit Versa (#FitbitVersa) if it won’t sync to your iPhone. Once you click “Log Activity,” your stats should be more accurate. In the “Activity” menu, add your activity, like desk work, then enter the start time and duration. Your Fitbit might not be getting enough power to charge its battery. Your account will keep all of your fitness data and personal history in one place, so you’ll never lose it even if you misplace or upgrade your device. Here are some easy troubleshooting steps to try on your Fitbit device. What other problems have you experienced with your Fitbit? Never throw batteries. Aria 2 also has "Aria 2" written on the back of the scale. Perform a factory reset of the Fitbit. You’ll know it has successfully reset if your time says 0:00. What's changed. Next, press and hold the button until you see the Erase screen. If you're unsure whether you own an Aria or Fitbit Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to … The display only works when plugged into a charger. What router settings do I need to set up and sync Aria? Make sure the contacts on your charging cable and Fitbit are clean. If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. For Aria Air, check the battery level icon on the display. Release it, and then press it again. It may instead display the name of your previous network followed by “Tap to change.” When you see the “Tap to change” message appear, press briefly and firmly on the I then took the decision to carefully open it as in this guide. When your tracker is on your non-dominant wrist, Fitbit increases the step-counting sensitivity. Fitbit Ace opens up a direct line of communication across the family to help parents and their children understand how physical activity impacts overall wellbeing and health. I tried unsuccesfully to dry it out in rice for a week, but that didn't help at all. In manual mode, your Fitbit will only sync when you tell it to. This will turn your device on and off without deleting any data. I recently switched over to a Netgear Orbi mesh WiFi system. This helps to reduce undercounting your steps, and it is also the default setting. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. Ensure the items you want Fitbit Aria to send us are enabled 7. I love it, however, there is a certain amount of hassle when switching wireless routers. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. • Your scale will receive automatic firmware updates. If not already connected, use in-app instructions to connect 5. But before you throw your device out the window, try these Fitbit troubleshooting tips. Recondition batteries. If the tab on the scale has already been removed and the scale does not display "SETUP ACTIVE", open the battery compartment door and remove one battery, wait 10 seconds, then replace the battery and close the battery compartment. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. It fails immediately after removing it from the charger. If your Fitbit has been in storage for a while or subjected to a lot of dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. When you’re striving to reach those goals, it’s easy to get addicted to tracking your progress. In this case, you may find that your scale does not display “Set Up Active” after you remove and then reinsert a battery. Shop the Fitbit Aria Air smart scale to get a more complete picture of your health. To keep it 'pushed down' I put a penny on top of the battery and was able to close it. Press the side button for two seconds. • Do not leave your Aria 2 scale near open flames. Charge the Fitbit for a minimum of three hours before using it. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. If the battery completely runs out before being replaced, data loss may occur. Either you're already subscribed or this is an invalid Email Address. Read on to learn how to fix the five most common problems. Employee Wellness & Health Plan Members. While you’re holding down the button, remove the charging cable. Whatever the issue, there are some simple fixes that will get your Fitbit back up and running. When a series of screens come up, press the side button when you see one that says VIBE. When it came out I was amazed it was still working, but after 2 days the display went blank, and it was dead to the world. Just search for Fitbit Versa battery part to get results for suppliers. Now that you’ve set up your personal profile and paired your Fitbit to your phone, the syncing process should be easy. Leave your device plugged in to the charging cable for at least 30 minutes. To keep you on track, you now see the low battery indicator clock face when Ace 2 is below about 7% battery life. One possible explanation is that you’re moving your arm while you’re otherwise sitting still — like when you’re working at a desk. Ensure Bluetooth is enabled on your phone. Select your Fitbit. My Fitbit went through the clothes washer attached to my jeans. Here’s how Fitbit recommends you fix this issue: Whether you wear your device on your dominant or nondominant wrist can also have an effect on your stats. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. Save your energy. You can specify which wrist you wear your Fitbit on by updating your personal preferences. Here’s how to set up each of those modes: While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. Before you toss your Fitbit into the closest drawer out of frustration, here are some troubleshooting tips from the company: The length of your charge varies depending on your device, but there are ways to extend it. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. Slide the toggle next to "All-Day Sync." The temptation to see how many steps you’ve taken and how many calories you’ve burned is always lurking on your wrist. The Fitbit Aria 2 utilizes three 1.5V AA batteries, and while Fitbit says that most Aria 2 owners should get a year out of them, the company acknowledges that this time could vary based on a few factors, such as how often you use the scale. Make sure Bluetooth is enabled on your phone. Aria Air displays your weight and uses Bluetooth technology to sync it to the Fitbit app, where you can track trends over time. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Find them in the Fitbit Clock gallery. This helps to reduce overcounting your steps. This will turn off automatic syncing. Fitbit’s set up software will enable your scale to connect and sync on your home’s wireless network. After driving 17 hours with the Aria packed in our luggage it stopped working, displaying only: Get Support After you see the message “Setup Active,” follow the instructions in your web browser to complete the setup process. Restart the Fitbit. Sweet Success! Your device's battery won't charge after you remove it from the box. This will turn your device on and off without deleting any data. At the top of the screen, click on “Log,” then “Activity.”. If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. This movement confuses Fitbit’s algorithm, recording these movements as steps. Here’s a video that shows how to remove the battery. Fill in your personal stats, like your height, weight, gender, and birthday. Then remove the charger to confirm you have a working replacement. Aria uses 4 batteries, while Aria 2 uses 3 batteries. Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. • Do not leave your Aria 2 in direct sunlight for an extended period of time. It’s predecessors were the Fitbit Blaze and Surge and in 2018, Fitbit released the Fitbit Versa along with an update to the Ionic with the Fitbit OS 2.0. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging. 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